Last Updated: 12 June 2025

Privacy Policy

This Privacy Policy explains how Calmsea ("we", "us", "our") collects, uses, stores, and protects personal data in connection with our educational programmes and website. We are committed to handling personal information carefully and in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and applicable data protection principles.

1. Who We Are

Calmsea is an educational centre based at 75 Pratunam Road, Ratchathewi, Bangkok 10400, Thailand. We offer family communication workshops and educational programmes. For data-related questions, contact us at [email protected].

2. What Personal Data We Collect

We may collect the following types of personal data:

• Full name and contact details (email address, phone number)
• Enquiry content submitted through our contact form
• Programme enrolment information
• Payment records (processed via third-party payment providers)
• Website usage data via cookies (see Section 5)

We collect data only when it is necessary for providing our services, communicating with you, or maintaining records as required by law.

3. Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: for marketing communications and optional cookies
• Contractual necessity: to fulfil enrolment and service obligations
• Legitimate interest: for responding to enquiries and improving our programmes
• Legal obligation: for record-keeping requirements under Thai law

4. How We Use Personal Data

Personal data is used to:

• Respond to enquiries submitted via the contact form or by telephone
• Process enrolments and manage programme participation
• Send programme-related communications (schedules, materials, confirmations)
• Improve the design and content of our programmes based on feedback
• Maintain required administrative and financial records

We do not use personal data for automated decision-making or profiling.

5. Cookies

Our website uses cookies to understand how visitors interact with our pages. We use essential cookies (which cannot be disabled) and optional analytics and preference cookies. You can manage your cookie preferences through the cookie modal on our homepage or by visiting our Cookie Policy page.

6. Data Sharing

We do not sell, rent, or trade personal data. We may share data with:

• Payment processing providers (for programme fee transactions only)
• Email delivery services used to send programme confirmations
• Regulatory bodies if required by Thai law

All third-party providers are selected on the basis that they maintain appropriate data protection standards.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Enquiry data is held for up to 12 months from last contact. Enrolment and payment records are retained for 5 years in compliance with Thai accounting requirements. You may request deletion at any time (subject to legal retention obligations).

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. These include access controls, password-protected systems, and limited internal access on a need-to-know basis. In the event of a data breach affecting your rights, we will notify you as required under the PDPA.

9. Your Rights

Under the PDPA, you have the right to:

• Access your personal data and request a copy
• Request correction of inaccurate data
• Request deletion of data (subject to legal obligations)
• Withdraw consent at any time (where processing is based on consent)
• Object to processing based on legitimate interest
• Lodge a complaint with Thailand's Personal Data Protection Committee

To exercise any of these rights, contact us at [email protected].

10. External Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

11. Children

Our programmes and website are directed at adults (18 years and above). We do not knowingly collect personal data from individuals under 18. If we become aware that such data has been collected, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via a notice on our website. The date at the top of this page reflects the most recent revision. Continued use of our services following any update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions or requests, write to us at [email protected] or by post to: Calmsea, 75 Pratunam Road, Ratchathewi, Bangkok 10400, Thailand.